Updated: May 2023
With this article, we want to share some special tips and tricks to help you have a smooth Check-In experience with us at Grand Palms Resort. It can be overwhelming traveling to a new place, but there are some ways to make it a relaxing experience from beginning to end. In this article, we map out how to get here, what you need when you check in, and answer some common questions we often receive about the Check-In process.
How Do I Get There?
Grand Palms Resort is located just south of Myrtle Beach in Surfside Beach, South Carolina. Please be sure to choose the set of directions that takes you to Surfside Beach (and not ̶M̶y̶r̶t̶l̶e̶ ̶B̶e̶a̶c̶h̶). **Our address is 1251 Grand Palms Resort Dr, SURFSIDE BEACH, SC 29575. Keep in mind that the Resort is approximately 1 mile away from the Front Desk Building where you check in. Read more on how to find us in the article, Directions to Grand Palms Resort - Navigating to Your Favorite Vacation Destination.
What Time is Check-In?
Check-In begins at 4 pm, however due to staffing shortages not only in the Myrtle Beach area but nationwide, there may be delays at check-in. Please keep in mind while you wait you have access to all the Resort Amenities such as the Outdoor Pool, Activity Center, Fitness Center, Beach Shuttles, etc. to enjoy while we prepare your condo. Once your condo is ready, we will notify you. Thank you so much for your patience as we do our best to provide you a clean, comfortable condo at our Resort. We are dedicated to providing you an exceptional vacation experience so please don’t hesitate if there is anything we can do to make your stay with us more memorable.
Want to know how to pack for your beach vacation? Read our blog, Top Travel Hacks: How to Pack for a Beach Vacation
What Do I Need at Check-In?
To expedite the Check-In process, we ask that you have a credit/debit card to be placed on file. If there are any fees due, they will be collected during Check-In. If there are any incidental charges made to your room during your stay, we will collect any balances due at Checkout. You must present a picture ID matching the name on the reservation and you must be 21+ years old. You will also be asked to provide the make, model, and license plate number of your vehicle at Check-In.
Time Saving Tip: When you leave your car to enter the Front Desk, snap a photo with your smartphone of your vehicle's license plate and front end. This photo will provide you easy access to the make, model and license plate number needed at check-in saving you a walk back to your vehicle a second time to retrieve this information.
Can Members of My Party Check In Prior to My Arrival?
For your safety, If the guest checking in has not put the reservation under their name, they must do the following before they can check in:
If you booked through Grand Palms Resort - you must call ahead of time and add another name to the reservation prior to Check-In.
Can I Check-In Early?
An early check-in is based on availability - season, weekday/weekend, etc. However, due to staffing shortages nationwide, early check-ins are not common. If you arrive before 4 pm and would like to check in early, you may ask a Guest Services Agent for availability once you've arrived. We will try our best to accommodate an early check-in, however, we cannot guarantee availability. If you'd like to check into your room early, you will need to pay an early check-in fee. This fee is based on availability and the price is contingent upon the proposed check-in time.
How Do I Check In After Hours?
If you are arriving after 9 pm Monday-Thursday or after 10 pm Friday-Sunday, this is considered checking in "after hours" when the Front Desk is closed. If you know that you will be checking in after-hours, here are the steps for the After-Hours Check-In process:
When you arrive to the Front Desk, you will need to contact the Security Office to notify them of your arrival. For your convenience, there is a phone that dials security directly outside the front doors of the Front Desk (on the left column as you face the front doors). Security will meet you at the Security Office and escort you to your assigned room. Refer to the graph below for directions on how to get to the Security Office.
The following morning, you will need to come to the Front Desk after 7 am to complete the Check-In process by presenting the card on file and your photo ID. At this point you will be issued keys for your condo and your vacation officially begins!
While we understand that situations occur, we always encourage our Guests to check in during business hours so that any discrepancies can be addressed, or special requests can be accommodated.
If you know that you will be checking in after-hours, it is highly recommended you speak with one of our Guest Services Team ahead of time by calling 888-913-4477 to go over the Check-In process and make sure all your questions are answered before your arrival.
What time is Checkout? What are the Checkout Procedures?
Checkout is at 10 am. Trash Receptacles are located on each end of the building. It would be helpful to our team if guests took out the trash, loaded and started the dishwasher, and placed dirty towels and linens in a pile. Keys may be dropped off in the bin located at the Front Desk counter.
We have an Express Checkout option for those who'd like to checkout early, please call extension 1010 and leave a message stating you'd like an express checkout.
Plan Your Vacation at Your Favorite Destination
We hope this article helps you experience a smooth and carefree Check-In process to begin your exceptional vacation at Grand Palms Resort! Have some additional questions or want to go ahead and reserve your stay? Call one of our friendly Reservation team members at 888-913-4477 or email us at firstname.lastname@example.org.