FAQ – Answers to Your Most Asked Questions
Updated: Dec 27, 2021
*Updated July 2021
We love answering your questions!
We love talking with our owners and guests. In our conversations we’ve noticed that there are certain questions that are often asked. We hope this list of frequently asked questions (FAQ) helps you with your Grand Palms Resort vacation experience. If you have a question we’ve missed, please post them in the comments and we’ll be happy to answer them for you!
To make it easier to find the answer to your question, we’ve grouped questions into these categories (click on the category to go directly to it in the article):
Resort Amenities & Policies
New and Exciting Name for Our Resort
We are pleased to announce a new era at our Resort. At the beginning of 2021, Plantation Resort was renamed Grand Palms Resort. Read the full article about our name change here.
Covid-19 Update – Grand Palms Resort is Fully Open and Ready to Welcome You!
Hey, you! Yes you. We’ve missed you. We hope you and your loved ones have been safe during this challenging time. We're excited to announce that Grand Palms Resort is now fully open for business and ready to welcome you! Read the full article for our Covid-19 Update.
Wyndham Destinations' and Grand Palm Resort’s Partnership
When did Wyndham partner with Grand Palms Resort and what is the relationship?
In late 2017, Wyndham Destinations partnered with Grand Palms Resort to assume all timeshare sales and marketing at the Resort. Grand Palms Resort continues to manage resort operations and support existing Grand Palms Resort owners.
Why did Grand Palms Resort look for a partner?
Due to the dramatic rise in the cost of timeshare sales and marketing in recent years, it was becoming too costly for Grand Palms Resort to continue selling timeshare inventory on its own. We searched for a partner who would successfully sell our timeshare inventory to combine their strengths in sales and marketing with ours of resort management and operations. After researching a number of opportunities, we’re delighted to partner with Wyndham Destinations, the undisputed world leader in timeshare sales and marketing.
Why partner with Wyndham?
Wyndham, as the world leader in the timeshare industry, provides an extraordinary product along with unsurpassed sales and marketing expertise. Grand Palms Resort has a long-standing record in providing an exceptional guest experience. This gives Grand Palms Resort owners the best of both!
How does this partnership benefit me as a Grand Palms Resort Owner?
This partnership provides many benefits for you as a Grand Palms Resort owner. Here are a few examples:
This new relationship will help provide Grand Palms Resort with greater financial stability enabling us to continue to offer you wonderful vacations for many years to come.
When you became a Grand Palms Resort owner, you joined a homeowners association (HOA). The HOA collects and manages owners’ maintenance fees. There have been some weeks where your HOA has not been able to collect maintenance fees from timeshare owners; these weeks are known as defaulted weeks. As part of the Wyndham/Grand Palms Resort partnership, Wyndham has agreed to purchase a large portion of the defaulted weeks in the Resort’s HOAs. Since Wyndham is now paying these maintenance fees, they are financially helping your HOA. Wyndham paid over $1.2 million in maintenance fees in 2018 – a contribution of approximately $80 per owner. This contribution will continue year after year.
As Wyndham sells our inventory, new owners will be added to the owner base so there will be more owners to share the HOA costs.
There will also be greater demand for the week you own which will result in greater exchange values through RCI.
Does this partnership change my ownership?
Your Grand Palms Resort ownership remains the same as before this partnership. But if you so choose, you may explore all of the additional benefits that are now available via Wyndham’s offerings by attending a sales presentation during your next vacation at Grand Palms Resort.
Who do I call for my sales-related questions?
Wyndham’s on-site Quality Assurance Team can answer any sales-related questions or concerns by calling 843-281-3343 or 843-281-3483.
Resort Amenities & Policies
What amenities do you have and are they “included”?
Upon check-in you receive a recreation pass which grants access to all of the Resort Amenities. You will have access to our Complimentary Shuttle Service, Indoor Pool, Outdoor Pool, Lazy River, Fitness Center, Hot Tubs, Activity Center and more. We also offer lots of activities and events on site at the Resort. You can stay up-to-date with the latest season’s activities with the Activity Calendar in our Welcome Magazine. *Some activities and amenities may require a nominal fee
Where are the Resort Amenities located?
The Indoor Pool has the following Amenities:
Indoor Pool with accompanying Hot Tub
Weight Room/Fitness Center
Locker Rooms with accompanying showers, steam rooms, and saunas
All of these Amenities are accessed via the Indoor Pool entrance located across the parking lot from Building 200. Complimentary board games, Myrtle Beach State Park passes and beach chair rentals, are all available at the Indoor Pool office. Spa services can also be booked at the Indoor Pool Office for Mother Earth Day Spa.
The Activity Center has these Amenities:
Arcade (8 am - 10 pm) $$
Pool Table (check out pool cues and racks at the Indoor Pool Office.)
Many of the Resort Activities are located in the Activity Center. Please refer to Welcome Magazine for our updated schedule.
The Activity Center entrance is across the parking lot from Building 202.
The Outdoor Pool includes these Amenities:
Seasonal Poolside Grill $$
Children’s Shallow Wade Pool
The Outdoor Pool entrance is across the parking lot from Building 230.